C was unable to communicate verbally. C had lost the use of their right arm (C was right handed). C was using a sheet of laminated paper with the alphabet printed on it.
C would spell out words by pointing letter by letter. This was laborious and time consuming, and was tiring for C.
It was often difficult for others to follow and to fully understand what C was trying to get across.
C was able to have a greater say in decisions regarding their treatment in hospital and the ‘move on’ options from hospital.
C felt better able to get views and wishes across to the ward staff who were caring for them.