E told the IMHA he had requested staff assist him with purchasing items but this hadn’t happened. E felt staff were not listening to him and didn’t understand the impact of not being able to access his money.
E had a speech impairment so found it difficult to communicate with staff. His medication was further impacting his ability to communicate. As E felt not listened to, he would become agitated when trying to raise the issue with staff, making communication more difficult.
E was able to ask all the questions he wanted to in relation to the process and said he felt reassured by the process in place, and agreed for staff to do this for him.