Client C was discharged from hospital in December 2016 and did not feel that she was adequately supported following discharge. She had a number of additional issues such as Benefits, Housing, Finances and Physical Health which were overwhelming her. Although she received some support from family and friends this was limited due to their work and family commitments.
Client C did not have an understanding of the roles of services (both statutory and voluntary). There was an additional barrier in that C had very little English language skills and was alone at home and therefore unable to communicate with services during work hours.
As a result of advocacy support the client has a greater understanding of the support available to her and feels that she has been able to participate in decisions relating to her.
The client said that she felt that progress, although slow, was being made.